FAQ

The Answers You Need

WHY IS THERE LIMITED AMOUNT OF CLIENTS?

(1)It is not my full-time job; (2) The main interest here is to provide help/services with quality for those who are serious about improving their life style or performance. And in order to provide quality service quantity has to be minimized.

I PURCHASED INDIVIDUAL ONLINE COACHING BUT I DON'T LIKE IT. HOW CAN I GET A REFUND?

  1. I apologize that you are not satisfied with the service. Contact me and certain amount of money (look below) will be sent back.

  2. Full refund within 2 weeks (0-14 days) after the program has been sent and one available video call free of charge (value 30€).

  3. 50% refund 2-4 weeks (15-28 days) whilst doing the program and one available video call free of charge (value 30€).

  4. 0% refund 4 weeks after program has been sent and one available video call free of charge (value 30€).

I PURCHASED INDIVIDUAL PROGRAM (PREMIUM) BUT I DON'T LIKE IT. HOW CAN I GET A REFUND?

  1. I apologize that you are not satisfied with the service. Contact me and certain amount of money (look below) will be sent back.

  2. Full refund within 3 weeks (0-21 days) after the program has been sent and one available video call free of charge (value 30€).

  3. 50% refund 3-6 weeks (22-42 days) whilst still undertaking the program and one available video call free of charge (value 30€).

  4. 0% refund 6 weeks (43+ days) after the program has been sent and one available video call free of charge (value 30€).

I PURCHASED BASKETBALL PROGRAM (STANDARD) BUT I DON'T LIKE IT. HOW CAN I GET A REFUND?

  1. I apologize that you are not satisfied with the service. Contact me and certain amount of money (look below) will be sent back.

  2. Full refund within 2 weeks (0-14 days) when the program was sent and one available video call free of charge (value 30€).

  3. 50% refund 2-4 weeks (15-28 days) while doing the program and one available video call free of charge (value 30€).

  4. 0% refund 4 weeks (29+ days) after program was sent and one available video call free of charge is still available (value 30€).

IF I ASKED FOR A REFUND, CAN I STILL BUY ANOTHER PROGRAM?

Most likely the program will not be sold to you because you were not satisfied with the quality of the product at first time but every case is looked individually.

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